In our first post on the FAQ series about the Opinionest panel —which stands correct for most market research firms—we discussed the common questions about surveys, registration, and why Opinionest. Continuing with that, this second and final post discusses data privacy, rewards, and the support system for our members.

Without further ado, let’s dive into the topic now.

4 FAQs for a Survey Panel Member at Opinionest

1.     Data Privacy, Security, and Compliance

·        How safe is my data with Opinionest?

Market research consultants, experts, and teams at Opinionest and Track Opinion take our users’ data security, privacy, and compliance very seriously, just like ours. We follow all the global and regional policies, like GDPR, HIPPA, etc. Our data collection, retention, archival, transaction, and sharing processes ensure that no sensitive data falls into the hands of unwarranted or untrusted third parties and stakeholders.

By means of cookies, we cache your data, but choosing the modes of data collection on the browser or app is in your control.

·        Do you sell or share my personal data with third-party vendors and partners?

We share limited data necessary to make your browsing experience smooth and don’t include any sensitive data. We never indulge in auctioning data to any parties related to us.

·        I’m still worried about my data security. Please help me understand your policies deeply.

Please read the detailed data protection and privacy policy we follow.

2.     Rewards

·        How do I earn rewards?

As soon as you finish your survey, reward points start collecting in your account. Over time, when you reach the minimum accumulation threshold (1000 in our case), you can redeem these points against products, donations, and electronic coupons.

Don’t limit the rewards to yourself. Keep referring to friends and family and give them a chance to be a part of a transparent channel to voice opinions. You can earn in the process, too.

·        Can I refer friends to join the panel and earn more?

Indeed. The more you refer, the more your rewards are.

However, to keep the referred party’s data privacy intact, we may inform them about the data security policies we follow, reveal your name as the source for the reference, and offer them surveys quite different from yours.

Please note that we don’t sell their data to any third party.

·        What are my reward options?

You can redeem your points on products, donations, and electronic coupons. Our designated suppliers or marketplaces are the only vendors we support for your reward redemption at the moment. During this transaction, our suppliers will seek only your necessary data. Stay assured of strict data-sharing policies in play while you buy the gifts.

·        I’m not able to redeem my reward points, or I can’t see my collected points.

Not able to redeem: Perhaps your accumulated points haven’t crossed the redemption threshold. Please fill out more surveys.

Not able to see the points: This can only be a glitch with the system or your profile. Please try to contact our helpdesk at help@opinionest.com.

3.     Support

·        The system is throwing me errors while accessing or submitting a survey.

If accessing a survey is a problem, please check if you’ve already completed the survey or if the survey is closed. If submitting a survey is giving you errors, please check if you’ve filled all the sections and answered every question in the survey.

If nothing seems wrong, please contact help@opinionest.com.

·        I’m not able to log in to the system.

For expired or forgotten password issues, try to reset the password as shown below.

For any other unrelated error, please contact help@opinionest.com.

4.     Opting Out

·   What if I want to opt out of Opinionest surveys?

It would be so saddening to see you go. However, if you’ve decided to quit Opinionest, we will honor your decision.

You can opt out of the Opinionest panel by changing the settings on the app that stop us from accessing your location data. You can uninstall your mobile app and stop us from your location data collection.

If you want us not to contact you, please reach out to help@opinionest.com.

Also, note that we always add instructions to unsubscribe from our services in our emails. Please follow them to easily opt out.

If we’ve missed addressing anything in this series, please read our FAQ section on the website.

Joined Opinionest Already?

Opinionest is one of the best expert market research and consultancy firms in India, with a huge panel strength of 4.5 million. If you’re already a member and still have more queries, reach out to the support desk of Opinionest panel: help@opinionest.com. If you want to share your opinions on products and services you often use (and earn some rewards), don’t hesitate to register with us today.