Privacy Policy | Opinionest

For your information, please note that this Privacy Policy was last updated on: 10th January, 2024. Please read the following to learn more about our Privacy Policy.

The services are provided by Track Opinion Research Private Limited, on the website www.opinionest.com And mobile application named Opinionest And available at Google Play Store (hereinafter cumulatively referred to as “Platform”) a service of research and polling (hereinafter referred to as “Opinionest”), an Indian company with registered address at 607-608, Tower C, Nirvana Courtyard, Sector 50, Gurugram, Haryana, 122018 All references to “we“, “us“, and “our” and the “Company” shall be construed as reference to Opinionest.

On behalf of Opinionest, we would like to thank you for using our Platform! We take privacy very seriously and we would like to share with you more about our policies on privacy, which we review on a regular basis and update on this page as necessary. We do not make any announcements when we review the policies so you must review this page often to keep yourself updated about any changes or updates to our policies. The Privacy Policy is to be read along with our Terms and Conditions and Other policies.

As an entity, we care deeply about your and each user’s privacy. We protect all data that we collect to the best of our ability, using the best available technologies and industry standards.

This policy deals with data of users as well as mere visitors, that is collected through running cookies, caches, etc. It refers to each user and/or visitor as “Users” “You” or “Participant”. In this Privacy Policy, we set out how we collect and use personal information gathered through the Platform, with whom we might share it, the means by which we keep it secure, and the choices you have about the information you choose to share with us.

By sharing your personal data, you will be able to get research opportunities targeted to your interests, help to improve products and services and earn rewards for participation. If you have any questions about the privacy practices or our Privacy Policy, please send an email to help@opinionest.com

By using or accessing the Service in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Be assured that we are not trying to sell or promote anything. We are simply interested in hearing about what you think of products and services, what you are familiar with, what you may use or not use, and the like. No personal information is sought from or about you, without your prior knowledge and agreement.

As a User, you may receive survey invitations to complete surveys hosted by a variety of solely legitimate research suppliers. However, please note that no other entity besides Us will have any access to your personally identifiable data, including your email address. We will communicate with you and collect data only as is reasonable concerning the conduct of research or the administration of panel activities. For example, we require that you answer a number of profile questions prior to joining the panel so that we can provide you with invitations to surveys that are likely going to apply to you. Also, we need to know your address information to be able to process money transfers to you when you reach your preferred points level threshold.

Please note that we conduct marketing research studies using scientific methods and we promise that, in obtaining your cooperation, we will not mislead you about the general nature of the research or the use that will be made of the findings nor regarding the average time we expect that it will take to complete a survey.

When do we collect your information?

We collect your information at the time of signup and each time when a user interacts with our Platform in any manner.

What information do we collect?

The Users gets the choice to decide what information they share with us. The Users can share their name, age, gender, zip code, telephone number and address and we store some of this personal information about you. If you do not wish to share this information with us, you are requested to not submit the information with us at any point.

This stored information pertaining to your age, gender and geographical location alongside the answers you have filled in determines what surveys we invite you to. The aforementioned information will be used to assess whether a user qualifies as the target audience for a particular study. This is done to reduce the chances of inviting users to surveys that would be irrelevant to them.

Your contact information is used to invite you to relevant surveys. Once a User fills in a survey, Opinionest then awards points for participation. Information about surveys a User’s been invited to, accepted and participated in is also stored and then used to award Opinionest points. All your answers to any survey question are never stored under your name. Only your answer is stored, your personal profile link to the answer is not. Your answer cannot be linked back to you or be associated with your personal information.

Every bit of information (about you) stored in our secure network is transparently available under the ‘My Account’ tab on the panel pages. You can review all information from this tab and keep a check on the information we have.

To summarise, We may collect and process the following information about you:

Information such as your name, email address, postal address and telephone number that you provide by registering as a member or user of the Platform or otherwise completing a user profile or other forms via the Platform;
information you upload or submit in relation to any rewards programs that we offer (collectively, “Rewards Programs“);
in connection with an account sign-in facility, your log-in and password details;
communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Platform; or
information from surveys that we may, from time to time, present on the Platform for research purposes, whether for ourselves or for third-party research companies, if you choose to respond to, or participate in, them.
your real time geo-location to provide location services where requested or agreed to by you in order to deliver content, advertising or other services that are dependent on knowing where you are. This information may also be collected in combination with an identifier associated with your device to enable us to recognise your mobile browser or device when you return to the Platform.

How do we Use your information?

We use your personal information which we collect to:

enable us to provide you with the Services and information offered through the Platform and which you request;
administer your account with us;
audit the downloading of the Platform, as well as data from the Platform;
improve the layout and/or content of the pages of the Platform and customise them for users;
identify visitors to the Platform;
carry out research on our users’ demographics and behaviour;
send you information we think you may find useful or which you have requested from us, including information about our Services or the products and services of trusted third parties such as merchants, publishers, or market research companies, provided you have indicated that you do not object to being contacted for these purposes;

Why do we collect your information?

We collect your information for the purpose of market research. On the basis of the collected information, we send customized surveys to our Users.

How do we store your information?

We may use third-party platforms/servers for storing, processing and/or protecting your information, platform such as Microsoft Azure server, etc. in case we use these platforms, the terms and policies of these platforms shall be applicable, for instance, Microsoft Azure secures and stores the data of individual users from different countries, in servers of their respective local countries, etc. We take all reasonable steps to ensure that your privacy rights continue to be protected consistent with our obligations. By submitting information via the Platform, you agree to this storing, processing and/or transfer.

How do we share your information?

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

Authorized third-party vendors and service providers. We may share your information with third-party vendors and service-providers that help us with specialized services, including billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing.
Corporate affiliates. We may share your information with our corporate affiliates that are subject to this policy.
Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
Legal purposes. We may disclose information to respond to summons, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, health, safety, and security of Pew Research Center, our affiliates, users, or the public.
We may use third party platforms/servers for storing, processing and/or protecting your information, platform such as Microsoft Azure server, etc. in case we use these platforms, the terms and policies of these platforms shall be applicable, for instance, Microsoft Azure secures and stores the data of individual users from different countries, in servers of their respective local countries, etc.

How do we protect your information?

While we aim to protect your personal information from losses, breaches, disclosure, modification, or destruction, through maintenance and security measures, any provided information is subject to unauthorized entry or use, hardware or software failure, and exposed to inherent risks associated with Internet usage; resulting in potential compromise to the overall security of your data at any point in time. As such, we cannot guarantee the secure state of your information.

How can I opt out from your Services?

You may opt out at any time from allowing further access by us to your location data by adjusting the settings on your mobile device or by following the instructions available on our Platform. You can also stop all location data collection by uninstalling the mobile app, using the standard uninstall processes for your mobile device.

Please note that You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with any services available on or through the Platform (the “Services”).

You can tell us not to contact you with information regarding our Services or the products and services of third parties, or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Platform (by writing to us at help@opinionest.com) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you.

Do we use Cookies to track your activity?

When you visit or use the Platform, we may, by means of cookies and/or other similar technologies, automatically collect additional information about you – such as the type of internet browser or mobile device you use, any website from which you have come to the Platform, your IP address (the unique address which identifies your computer or mobile device on the internet) and/or the operating system of your computer or mobile device.

When you visit the Platform, a web server sends a cookie or other similar technology to your computer or mobile device (as the case may be). Cookies are small pieces of information which are issued to your computer or mobile device when you visit a website or access or use a mobile application and which store and sometimes track information. Some cookies we use may last only for the duration of your web or application session and expire when you close your browser or exit the Platform. Other cookies are used to remember you when you return to the Platform and will last for longer. The cookies and/or other similar technologies we use collect a variety of relevant information, such as the type of internet browser or mobile device you use, any website from which you have come to the Platform, your IP address and/or the operating system of your computer or mobile device.

Do we use Google Tools?

Yes. We use Google Analytics and Google Tag Manager

The Google service - Google Analytics. Google Analytics owned and runned by Google.Inc is used on our Platforms as a web analytics service tool to determine how users use the Platform. The tool uses cookies or text files generated in a device once a website is used. The data from the cookies is collected and transferred to Google’s servers in the United States. Wherever IP anonymization is enabled, the IP address will be truncated. This is specifically applicable within the European Economic Area. In exceptionally rare cases, before the truncation of the IP address, the entire IP address will be transferred to Google’s server.

The Google service - Google Tag Manager. Google Tag Manager is a Google service which acts like a digital code management system. As per the information shared by Google, this tool never accesses data. It creates codes that contain your personal data but as per our understanding, it never overtly collects personal data. Google Tag Manager continues to track all digital tags if it is disabled at the domain or cookie level.

How does our referral program work?

We may, from time to time, run referral programmes or similar initiatives, such as a “Tell a Friend” programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for other general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in any messages that are sent to them.

How do we use your information?

We may disclose aggregate data about users of the Platform in order to describe our business and Services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information. We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the Services we offer through the Platform, processing transactions, to view order references and/or order fulfillment requests and information, receiving and sending communications, updating marketing lists, analysing data, providing IT and other support services, or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

Does our Platforms have third party links?

The Platforms may, from time to time, contain links to merchants, market research companies, or other external sites. We are not responsible for the privacy policies or the content of such sites and Users must ensure that they review the terms of these websites specifically before agreeing to their services.

How do we deal with your information in case of change in management?

In the event that we undergo reorganisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that reorganised entity or third party. We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Platform or the rights, property or personal safety of any person.

What are your data protection rights?

Opinionest would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Opinionest for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Opinionest correct any information you believe is inaccurate. You also have the right to request Opinionest to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Opinionest erase your personal data, under certain conditions. Please contact us at help@opinionest.com. For this request.
The right to restrict processing – You have the right to request that Opinionest restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Opinionest’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Opinionest transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via our form or through our contact data.

How do we keep data confidential?

The answers you give us will be treated as confidential unless, in rare cases, where we ask for and you explicitly give your specific consent to the contrary. Should we ask you for permission to pass data on in a form which allows you to be personally identified, we will ensure that the information will be used only for the purposes that you have explicitly approved of.

Do we collect information belonging to children?

We try our best not to interview children without first getting the permission of their parents, though we cannot always guarantee this to be the case, particularly in the case of Internet research, if the email client and Internet environment is not secured within the household. We only permit those who are 18 years of age or older to join and participate in our panel. We do not seek to contact minors directly without an appropriate guardian or adult's explicit permission.

For how long do we keep/retain the information?

We retain information till it is necessary to do so in order to provide Services.

Changes to our privacy policy

Opinionest keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10th January’2024

Your acceptance of these terms

By using our Platform, you signify your acceptance of this policy and terms of service. If you do not agree with this policy, please do not use our Platform. Your continued use of the Platform following the posting of changes to this policy will be deemed your acceptance of those changes.

How to contact us?

If you have any questions about Opinionest’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via our form or through our contact data.

How to contact the appropriate authorities?

Should you wish to report a complaint or if you feel that Opinionest has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Grievance Officer:

If you have any questions about this policy or our practices, please contact us at:

help@opinionest.com

Our policy for residents of China – China PIPL

Our policy for residents of California, US - CCPA

Last modified: 10th January 2024